THE CITIZEN’S CHARTER
Complaints about Consular Services

The Consular Section aims to provide you with a polite and effective service.

If you are dissatisfied with the service or have a complaint about our staff please ask to see the Vice Consul, Ms Sandra Farish, who will try to resolve the problem.

If you are still not satisfied, please write a letter with details of your complaint to: HE David Graeme Blunt.

You can hand the letter to the Embassy Receptionist or send it to Mr Chris Hodge at:

British Embassy
I. Lučića 4
10000 Zagreb

HE David Graeme Blunt will investigate your complaint and reply to you within 5 working days.
 
 
British Embassy Zagreb
Consular Section